Help Desk
TRANSFORMATIONAL IT SOLUTIONS
We've got you covered every minute of every day.
Our award-winning 24/7 Service Desk solutions based on ITIL methodology have made us an industry-leading Help Desk provider.
We own the process from start to resolution, and ensure that no matter the issues severity, we are putting the customer and their needs first. Our aim is to solve every problem from the first call, and following up to provide the highest level of service. We also provide on-site solutions from our multiple U.S. locations, or provide hybrid solutions for our international clients.
Why customers choose our award-winning help desk
- First Call Resolution rate of over 82%.
- Industry leading low turnover ensuring that our team is familiar with the customer’s environment and infrastructure.
- Expertise and certification in Microsoft, Cisco, VMware, HP, Dell and other technologies.
- World class ticketing and monitoring systems.
- 24/7 U.S.-only support and hybrid global support model.
Service Desk Support Areas